Our Work
Recent water damage restoration projects.
Pipe burst, hurricane surge, slab leak, AC overflow, or roof leak — water damage is a clock. Every hour you wait, the mold pressure doubles. Our crew dispatches 24/7 with truck-mounted extraction, structural drying, and moisture mapping. Direct insurance billing.
The two things insurance adjusters look for in a water claim: was the mitigation prompt, and was it documented? We win both. Trucks roll within 1-2 hours of your call (faster from whichever of our two offices is closer). Daily moisture readings, photo logs, and equipment counts go to your adjuster in real time.
Naples water claims tend to be premium: 5th Avenue South condo units with vertical water travel, Old Naples estates with custom finishes, Pelican Bay high-rise leaks affecting multiple units. Hurricane Ian pushed surge into 5th Avenue South and Tin City — older waterfront real estate that absorbed significant water and is still resolving claims.
Our Naples crew works across the full city — from 5th Avenue South, Naples Pier, Naples Botanical Garden, Naples Zoo, Pelican Bay, Vanderbilt Beach — and we're familiar with how water damage restoration scope changes between Old Naples and 5th Avenue South.
Naples disaster history: Hurricane Ian (2022), Hurricane Irma (2017 — eye crossing), Hurricane Wilma (2005). Multi-storm cumulative moisture damage is common here — we untangle which damage came from which storm in our insurance documentation.
A supply-line leak in a 5th Avenue South condo and a surge soak in an Old Naples estate are not the same job, and Naples homeowners get both. Behind the 34102 facade you have rift-sawn white oak floors, plaster walls, custom millwork, and marble slab on every horizontal surface — substrates the IICRC S500 reference tables don't really cover. The dry-out has to protect the finish, not just the framing, or the claim cost triples when the designer specifies replacement.
A burst angle stop on the 14th floor of a Pelican Bay tower or a dishwasher supply failure in a Park Shore high-rise becomes a stack-of-units problem within an hour. Water tracks down through penetrations, electrical chases, and post-tension slab edges into units below — sometimes skipping a floor and surfacing two units down because of how the topping slab pitches. We map the vertical travel with thermal imaging and pin meters in every affected unit before signing off on extraction. The association's master policy and each owner's HO-6 cover different parts of that scope, and the claim has to be documented unit-by-unit from hour one.
Ian's surge pushed up Gordon River into Aqualane Shores, Royal Harbor, and the older Old Naples lots west of 3rd Street South in September 2022. Three years on, we still get calls on those homes — heart-pine subfloors that finally cupped, lime-plaster walls that started efflorescing, custom built-ins delaminating because chlorides migrated through the substrate. We don't drying-in-place anything with detectable chloride on a Naples surge file. We document, we cut to a marked elevation, we sample the substrate behind the finish, and we hand the homeowner a scope their carrier and their designer can both work from.
Standard Xactimate line items don't carry honed Calacatta replacement, lime-wash plaster, or hand-scraped wide-plank oak. We build supplements with vendor quotes from the original installer when possible — many Old Naples homes have a documented designer of record — and we tie each line back to S500 mitigation standards so the adjuster from Chubb, AIG Private Client, or PURE has a clean trail. Premium carriers will pay premium scope when the documentation is correct. They will not pay it when the contractor sends a generic estimate.
From our Naples dispatch we roll truck-mounted extraction within 1-2 hours, run desiccant dehumidifiers calibrated for the high latent load on the Gulf side, and protect every adjacent finish before the first piece of demo comes out. One project manager carries the file through reconstruction, with daily moisture logs to the adjuster and a finish-protection plan reviewed by the homeowner's designer. That is how a Naples water claim ends with the finishes intact.
Truck-mounted vacuum extraction of standing water. Carpet pad pulled. Hardwood floors immediate-action drying if salvageable.
Commercial air movers + dehumidifiers run 3-5 days. Daily moisture readings logged. Infrared imaging catches hidden cavity moisture.
Drywall replacement, baseboards, paint, flooring, and finish work. Single-crew handoff — same team that mitigated rebuilds.
For Naples homeowners, the answer depends on the specific scope — call us at (239) 989-2430 for a same-day estimate. Our Naples water damage restoration crew handles this routinely; we can give you a clear quote after a 15-minute walkthrough.
For Naples homeowners, the answer depends on the specific scope — call us at (239) 989-2430 for a same-day estimate. Our Naples water damage restoration crew handles this routinely; we can give you a clear quote after a 15-minute walkthrough.
For Naples homeowners, the answer depends on the specific scope — call us at (239) 989-2430 for a same-day estimate. Our Naples water damage restoration crew handles this routinely; we can give you a clear quote after a 15-minute walkthrough.
For Naples homeowners, the answer depends on the specific scope — call us at (239) 989-2430 for a same-day estimate. Our Naples water damage restoration crew handles this routinely; we can give you a clear quote after a 15-minute walkthrough.
For Naples homeowners, the answer depends on the specific scope — call us at (239) 989-2430 for a same-day estimate. Our Naples water damage restoration crew handles this routinely; we can give you a clear quote after a 15-minute walkthrough.
Our Naples water damage restoration crew dispatches across the full city — from Old Naples, 5th Avenue South, Port Royal, Aqualane Shores, Pelican Bay, Vanderbilt Beach, Park Shore, Pine Ridge, Royal Harbor, Coquina Sands, North Naples, Lely, East Naples, covering ZIP codes 34102, 34103, 34104, 34105, 34108, 34109, 34110, 34112, 34113, 34114, 34116, 34119, 34120. Each Naples neighborhood has its own building stock and water-damage signature — we adapt scope by construction era and substrate.
Naples insurance carriers we work with: Citizens Coastal, Chubb / AIG Private Client, Pure Insurance, HOA carriers for Pelican Bay / Park Shore. We bill direct on most claims and document to adjuster standards from the first call.
Same crew, same standards — we cover the surrounding cities too:
Old Naples estates frequently feature wide-plank heart pine, rift-sawn white oak, and book-matched Calacatta or Crema Marfil marble that cannot tolerate aggressive desiccant drying. We pull baseline moisture readings with Tramex CMEX II pin/pinless meters, then build low-grain depression chambers using LGR dehumidifiers stepped down in stages so cupping stays under 1.5%. Marble slabs sitting on mud-set beds get injection drying through grout joints rather than surface heat, which prevents the calcite veining from yellowing. Plaster walls in pre-1960 Gordon Drive homes are dried with InjectiDry positive-pressure manifolds to preserve original lime substrates.
Vertical water in 5th Avenue South and Pelican Bay high-rises follows pipe chases, elevator shafts, and post-tensioned slab penetrations. Within the first hour we map travel using FLIR T540 thermal imaging from the source unit downward, then coordinate with the association management company to access every affected stack — typically four to eight units below. We document Category 1 vs Category 2 transition under IICRC S500, since water that has crossed a fire-rated assembly often degrades. Drywall is flood-cut at 24 inches, and we pressurize wall cavities with HEPA-filtered air movers to push moisture out without contaminating adjacent units.
Standard Xactimate line items underprice custom millwork, hand-troweled Venetian plaster, and imported stone common in Port Royal and Aqualane Shores. We write supplements using F9 user-defined entries supported by vendor quotes from local fabricators like Naples Lumber and Ruffino Cabinetry, and pair them with photographic documentation of the existing grade. For Chubb, PURE, and AIG policies, adjusters expect itemized labor at prevailing Collier County rates rather than the regional database default. We also include reasonable overhead and profit when three or more trades are involved, which is standard on most Old Naples losses.
Surge water that pushed up the Gordon River during Ian carried brackish salt, hydrocarbons from marine fueling, and sewage from lifted lift-stations — it is Category 3 black water under S500 regardless of clarity. Anything porous below the surge line gets removed: drywall to 24 inches above the high-water mark, insulation, MDF baseboards, and engineered flooring. Solid hardwood subfloors are sampled for chloride contamination before drying. We apply EPA-registered antimicrobials like Benefect Decon 30, and coordinate with your elevation certificate so any rebuild stays compliant with Collier County's substantial improvement rules.
Our Naples crew targets a 60-minute on-site arrival inside the Pelican Bay and Bay Colony footprints, which matters because most luxury high-rise HOAs assess fines if water reaches a neighboring unit beyond a set window. We carry the COIs that Pelican Bay Foundation, Bay Colony Shores, and similar associations require — $2M general liability with the association named as additional insured. Equipment is staged on padded dollies to protect lobby marble and elevator cabs, and we work with on-site engineering to lock out affected risers without dropping pressure to unaffected stacks.
Free estimate. No pressure. Insurance billing handled. Call our Bonita Springs line and we'll have a project manager in Naples fast.
28720 S Diesel Dr Unit 7
Bonita Springs, FL 34135
Open 24/7 · Emergency Dispatch